FAQ's

+ What is our refund policy? 

We offer STORE CREDIT ONLY on returns within 14 days of purchase. Exchanges are only valid on visibly unused items that are returned in the same condition. Please know that full refunds are not valid due to sanitary concerns, your items cannot be restocked. 

+ What happens to orders that aren't picked up?

Customers have 30 days to pick up their orders! After 30 days we are no longer responsible for your order and after 60 days, your order, if applicable will be voided and restocked. We do not offer refunds on orders that aren't picked up. 

+ When will my order ship?

Orders ship out in 2-5 business days (Monday-Friday) after the order is placed. processing times apply. (see below)

+ What are the sizes of products? 

Our smalls are 8 ounces and larges are 12 ounces. All body butters come in 8 ounce jars. Laundry soap comes in 32oz jars. Body milk comes in a 8oz pump bottle. Room sprays are in a 8oz amber spray bottle.

+ Where are you located? 

We are located in the heart of Downtown Waxahachie at 205 S College Street. 

+ How can I get an update on my order? 

You can use our messaging system via our website or reach out to theoilybarsoapery@gmail.com 

+ What is your turn around time? 

Our turn around time is 7-10 business days from when your order is placed. 

+What products do you ship?

We ship all of our products except for body butter when outside temperatures are greater than 75 degrees because they will melt. We also only ship bath bombs on a case by case basis due to the fragile nature of them. All customers buying both products are expected to understand the risk of shipping. We hold the right to refuse shipping at any point.

 

We deeply appreciate you for supporting our small business! :)